Hustle and Bustle

I've worked for my place of employment for nearly five years and one thing I have learned: I prefer the environment we have on weekends. On weekends I and my coworker are the only two people in our little area, and we often wind up listening to each other's calls. This led to us becoming almost extensions of one another, because we would always help each other on every call (we provide support to a Fortune 500 company) and thanks to the bouncing back and forth of information we sounded consistent as well as knowledgeable. Based on this experience versus an office environment where 20 people are shoved into cubicles with no separation, I've come to realize this may the ideal way to run a call center. I would give 2 people their own office and do things to encourage a partnership to form between them so that they begin to back one another up improving confidence (always difficult to build) and so they can rely on each other to help improve the call experience. In time, they may begin to work as a single unit, effortlessly carrying on a difficult conversation while letting instant messages flow as fast as their inner thoughts would. Also this idea cuts down on the large amount of background noise commonly found in call centers, noise that contributes to the unhealthy atmosphere some of these places have. One day I hope to implement these ideas, perhaps at my own workplace.